ICYEREKEZO Assistant
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Help Center & FAQs

Find quick solutions, system configuration guides, and direct channels to connect with our support engineers.

WhatsApp Support (+250 796 194 401)
Account & Logins

Password resets, role permission management, and multi-user access rules.

Billing & Invoicing

Digital receipt generation, custom pricing tiers, discounts, and daily sales summaries.

Hardware Setup

Barcode scanner pairing, thermal receipt printers, and cash drawer triggers.

Offline Mode & Sync

Continue making sales or logging production even when the internet is disconnected.

Frequently Asked Questions

Most businesses are completely set up and operational within 2 to 5 business days. Our deployment specialists handle initial inventory import, user role creation, hardware calibration, and onsite/remote hands-on staff training.

Both ICYEREKEZO BMS and OMS feature built-in offline synchronization. Your cashiers can continue scanning items, accepting cash/MoMo, and issuing receipts without interruption. As soon as connectivity returns, all transactions automatically upload and reconcile with the cloud database.

Yes. ICYEREKEZO BMS provides powerful digital invoicing and accounting tools. Every transaction generates itemized receipts with custom sequential numbers, payment methods, and automated audit trails to keep your financial records accurate and organized.

You can reach our Kigali technical support desk directly via WhatsApp at +250 796 194 401, phone call at +250 796 194 401, or email at info@icyerekezodigital.com. Emergency support is available 24/7 for critical enterprise systems.

Yes. Unlike generic off-the-shelf software, our software engineering team specializes in tailoring workflows, custom reporting modules, third-party API connections, and mobile applications around your exact operational needs.